Shipping policy

Shipping Policy

Effective Date: 18/01/2025

 

At Velarê , we are committed to delivering your curated gift boxes safely and on time. This Shipping Policy outlines how we handle shipping, delivery, and related inquiries.

 

1. Processing Time

        •        Orders are typically processed within 1-3 business days from the date of purchase.

        •        Processing times may vary during holidays, peak seasons, or due to high demand.

        •        You will receive a confirmation email once your order has been dispatched.

 

2. Shipping Methods and Costs

        •        We partner with reliable carriers to deliver your orders securely. Shipping options include [Insert Shipping Providers, e.g., UPS, FedEx, DHL, Royal Mail].

        •        Shipping fees are calculated based on delivery location, package weight, and shipping method selected at checkout.

        •        Free shipping may be available on orders above a certain value (if applicable, specify amount).

 

3. Delivery Times

        •        Estimated delivery times depend on your location and the shipping method chosen:

        •        Standard Shipping:5-7 Bussiness Days

        •        Express Shipping: 2-3 Bussiness days

        •        Please note that delivery timelines are estimates and may be subject to delays caused by factors outside our control, such as weather, holidays, or courier service disruptions.

 

4. International Shipping

        •        We currently [do/do not] ship internationally. If we do:

        •        Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.

        •        Delivery times for international orders vary by location.

 

5. Shipping Address

        •        Ensure your shipping address is entered correctly at checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

        •        If you realize an error in your shipping address, please contact us immediately at Info@velaregifts.com. We will do our best to update the address if the order has not yet been dispatched.

 

6. Order Tracking

        •        Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your package directly on the carrier’s website.

        •        If you experience issues with tracking, feel free to contact us for assistance.

 

7. Lost, Stolen, or Damaged Packages

        •        Signature Selections is not liable for lost or stolen packages once they are marked as delivered by the carrier.

        •        If your order arrives damaged, please refer to our Returns and Refunds Policy for instructions on how to report the issue and request a replacement or refund.

        •        For lost packages in transit, contact us at Info@velaregifts.com and we will work with the carrier to investigate and resolve the issue.

 

8. Shipping Delays

 

While we strive to ensure timely delivery, unexpected delays may occur. These can include weather-related disruptions, courier issues, or other unforeseen circumstances. We appreciate your patience and understanding in such situations.

 

9. Contact Us

 

If you have any questions or concerns about shipping, please contact us at:

        •        Email:Info@velaregifts.com

        •        Hours of Operation: 09:00 - 17:00

 

Thank you for choosingVelaré ! We look forward to delivering joy and exceptional moments straight to your door.