Refund policy

Returns and Refunds Policy for Velaré

At Velaré, we strive to deliver beautifully curated gift boxes that bring joy and unforgettable moments. If something isn’t right, we’re here to help. Below is our Returns and Refunds Policy, ensuring clarity and peace of mind for our valued customers.

Eligibility for Returns and Refunds

We accept returns and offer refunds only in the following cases:

1. Faulty Products: If an item in your gift box is defective or not functioning as expected.

2. Damaged Products on Delivery: If your gift box or its contents arrive damaged due to transit.

Conditions for Returns and Refunds

• A return/refund request must be initiated within 7 days of receiving the product.

• The product(s) must be unused and in their original packaging (when possible).

• Proof of purchase (e.g., order confirmation, receipt) is required to process any return or refund.

• Clear photographic evidence of the fault or damage must be provided as part of the request.

How to Request a Return or Refund

1. Email us at Info@velaregifts.com with the subject line “Return/Refund Request – Order # [Your Order Number].”

2. Include the following details in your email:

• Order number.

• Description of the issue (fault or damage).

• Supporting photos of the product and/or packaging showing the fault or damage.

Return Process

1. Once your request is approved, we will provide instructions for returning the faulty or damaged product, including a pre-paid return shipping label if necessary.

2. Upon receiving the returned product, we will inspect it to confirm eligibility for a refund.

3. If approved, your refund will be processed within 7-10 business days, depending on your payment method.

Exclusions

We do not accept returns or offer refunds for the following:

• Change of mind or personal preferences.

• Products that have been used or damaged after delivery due to misuse, accidents, or improper handling.

• Customized items made according to your specific preferences.

Damaged Packaging Only

If the product(s) inside are intact but the outer packaging is slightly damaged due to transit, a return or refund may not be approved.

Contact Us

If you have any questions about this policy or need further assistance, don’t hesitate to reach out at store@signaturesselection.com

We’re committed to resolving any issues swiftly and ensuring your experience with Velaré remains exceptional.