Contact information

Contact Information

Effective Date: 18/01/2025

 

At Velaré, we value our customers and strive to provide excellent service. If you have questions, concerns, or need assistance, we’re here to help.

 

Contact Details

        •        Email Address:Info@velaregifts.com

For general inquiries, order updates, returns, or support, please email us, and we will respond within 24-48 hours during business days.

        

Our customer service team is available during business hours to assist with urgent inquiries.

        •        Business Hours:

        •        Monday – Friday:  9:00 AM – 5:00 PM]

        •        Saturday-Sunday:closed

 

How We Can Help

 

We’re happy to assist with the following:

        •        Order status inquiries.

        •        Shipping and delivery updates.

        •        Returns, refunds, or exchanges (as outlined in our Returns and Refund Policy).

        •        Product-related questions.

        •        Feedback or suggestions.

 

Response Time

 

We aim to respond to all inquiries within 1-2 business days. If your matter is urgent, we recommend calling us during business hours for immediate assistance.

 

Feedback

 

We value your feedback and suggestions to improve our services. Please feel free to share your thoughts with us via email.

 

Thank you for choosing Velaré! Your satisfaction is our top priority.